Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options incl. Apple Pay, Google Pay, and Shop Pay. Local options may be available based on your region.

Can I track my order?

Yes! As soon as your order ships, you’ll receive a tracking number via email.

What makes your skincare clean?

We follow strict clean beauty standards. That means:

  • 🚫 No parabens, sulfates, or synthetic fragrances
  • ✅ Dermatologist-tested, non-toxic, and ethically sourced ingredients
  • 🌍 Eco-friendly packaging and production practices

Do you have a rewards program?

Coming soon! Earn points for every purchase, referral, and review — and redeem them for discounts and freebies.

What is your return and exchange policy?

We accept returns within 30 days of delivery for unused, unopened products. Due to hygiene standards, we cannot accept opened skincare or cosmetics.

How is your brand different from other beauty companies?

We don’t just sell skincare. We stand for empowerment, clean beauty, and transparency. Every formula is designed with intention, tested with care, and made to nourish skin and soul.

Do you test on animals?

Absolutely not. We are proudly cruelty-free and always will be.

Is my payment secure?

Yes. Our Shopify-powered checkout uses SSL encryption to keep your payment info safe.

Do you offer Buy Now, Pay Later?

Yes! Choose Shop Pay Installments at checkout to split your payment with no extra fees.

Why didn’t I receive my order confirmation?

Check your spam folder first. If not there, email us and we’ll re-send it immediately.

What’s the right order to use my skincare products?

We recommend this general routine:

  1. Cleanser
  2. Toner (if using)
  3. Serum
  4. Moisturizer
  5. SPF (Do not skip!)

When will I receive my refund?

Once your return is received and approved, refunds are processed within 5–7 business days.

How do I start a return?

Email our customer support at [support@silkglowcosmetics.store] with your order number. We’ll guide you through the process.

Are your products cruelty-free and vegan?

Yes. All our products are 100% cruelty-free and most are vegan. Check each product listing for specific ingredient details.

Do your products contain fragrance?

Only natural, essential-oil-based fragrances are used — and most products are fragrance-free to suit all skin types.

Can I change or cancel my order?

Please contact us within 12 hours of placing your order. We cannot guarantee changes after processing begins, but we’ll do our best to assist.

How long does shipping take?

  • 🇺🇸 USA: 3–7 business days
  • 🌍 International: 7–15 business days (depending on customs)

Should I exfoliate daily?

No. We recommend exfoliating 1–2x a week, depending on your skin type. Over-exfoliation can damage your skin barrier.

Is SPF really necessary if I’m indoors?

Yes! UVA rays penetrate windows and can still damage your skin. Our Silk Defense Mineral SPF 30 is lightweight and perfect for daily use.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain value. Please check our shipping policy for more details on eligibility and delivery timeframes.

Didn't find what you were looking for? Feel free to contact us at any time.

Contact us through the form or web chat ♡